Email is the easy and convenient way to communicate with friends and family. No matter who your recipient is, it is very important that you write an email efficiently. By writing an impressive email you can save others time and also win their trust and confidence.
Here are few email writing tips.
Make sure you format your email such that it is easy to read on the screen. Avoid writing long sentence, each line should be short not more than 6 to 7 words.
Subject of the email should be short and meaningful. Make it such that it doesn’t look like a spam.
Have only one subject per paragraph and break it with the blank lines, so that it is easy to read and understand.
Be brief in what you want to say. Use fewer words to convey your message. Long emails are usually ignored. Use simple English and declarative sentences.
Be sensitive to the tone of the original email. If your customer is upset with your service tell him what you are going to do in order to help him.
Response to every query made by your customer in a single email. Partial reply or incomplete reply can make them more frustrated. Furthermore, clearly state what action will be taken next when they contact you again.
Never tell them to go to the website and read the FAQ, it is likely that they already did some research first.
Quick Tip: Give the reply to email as soon as possible. Lack of response will cause your customers to view your company or service negatively.